Blog

The impact of poor leadership is well documented. We can all nod our heads and agree that poor leadership has a significantly negative impact in

When I meet with customers, they almost always mention getting people who are trained in Mental Health First Aid.  My first question to them is,

An industry that serves the backbone of our services, from electricity to phones, from insurance to water, the call centre serves millions of customers every

Mental health is the biggest and most under funded health crises currently faced by the NHS.  The National Health Service is not equipped to deal

Sometimes, there comes a moment where everything just gets on top of you.  You aren’t always sure what triggers it. It’s often an amalgamation of

When I talk to new organisations, one of the key challenges they are facing is knowing where to start with bringing in mental health, wellbeing